Nape takes part Customer Week as he comments Airtel for investing on digital transformation

The Minister for Communications and Information Technology Nape Nnauye attends a customer when he visited Airtel Tanzania Call Center being part of Customer Week celebrations. The Minister also took part at exhibitions hosted by Airtel to showcase services and products hosted by Airtel.

 

Dar es Salaam Thursday 6 October 2022. The Minister for Communications and Information Technology Nape Nnauye today took part in Customer Week celebrations hosted by Airtel Tanzania which included exhibitions of services and products provided by the company.

The exhibitions started at the beginning of the week to mark World Customers Week and are aimed giving customers a platform to experience the best services and products and at the same time their challenges are solved.

Speaking after visiting the exhibitions, Minister Nnauye appealed to Tanzanians to continue using services and products provided by Airtel as the government owns 49 per cent stake. ‘The government owns Airtel by 49% shares. These are your money and therefore whenever you use any service of product provided by Airtel means that you are benefiting yourselves’, said Nnauye.

‘Im very happy to see how Airtel is providing excellent service to customers. In these days of digital transformation, the government has been engaging service providers to come with a good plan and strategy on how to increase the usage of smartphones in the country. Airtel has already up with a strategy whereby Airtel is giving a smartphone by credit, a customer’s makes deposit of Tzs 70,000 and the balance is paid by installment until is completed’.

I want to assure that the government will continue working closely with you with an aim of investment climate in the country in order to give you a room for growing our economy.

Airtel Tanzania Managing Director Dinesh Balsingh congratulated Minister Nnauye for making time to take part in this year’s Customer Week. ‘The Customer Service Week means a lot to us as a service provider. It gives us an opportunity to meet with our customers who are very important to the growth of our business.

 ‘During the week, we had a great opportunity of exhibiting our services and products to our customers. In addition, customers had an opportunity to provide feedback on how we can better serve them’, said Balsingh.

Balsingh added, ‘As we celebrate this year’s World Customers Week with the theme "Celebrate Service”, At Airtel Tanzania we are proud on how best we have done so far in terms of technology modernization. We have significantly improved service delivery through technology enhancements in self-care applications to serve themselves instantly. Airtel customers can pay bills, government taxes and levies at their finger prints in the comfort of their home. Customers can reset PIN as well as return/replace their numbers without contacting or visiting our call center.

 In terms of service delivery to our esteemed customers, Balsingh said that Airtel has been embarking on network expansion by launching Airtel Money Branches throughout the country from national, regional, district up to village level. Our customers can now get Airtel services and products at their doorsteps, as of now we have over 3,000 Airtel Money Branches accords the country.

 ‘And as part of Customer Service Week Celebrations, Airtel will embark on Corporate Social Responsibility (CSR) initiatives by visiting children living in vulnerable conditions’, said Balsingh